Communication Guidelines
Find out how to reach teachers and school staff, and what to expect when you do. This page outlines official contact channels, communication hours, and response times.
Guiding Principles
Collaborative Partnership: We aim to work closely with parents to support the holistic development and well-being of our students.
Balanced Workload: We strive to balance teachers' professional responsibilities in teaching and learning with effective parental engagement.
Official Modes of Communication
Official Points of Contact — Punggol Green Primary School
Mode | Details |
|---|---|
School Phone | +65 6538 3011 |
School Email | admin_punggolgreen_ps@moe.edu.sg |
Teacher's Email | You may find our teacher's email addresses here. (opens in new tab) |
Mailing Address | 98 Punggol Walk, Singapore 828772 |
School Website | |
Parents Gateway | |
Student Handbook | Issued annually to each student |
Communication Hours
Parents are encouraged to contact teachers during school hours: 7:30 AM to 5:00 PM, Monday to Friday, during term time.
Teachers are not expected to respond to queries outside these hours, on weekends, and during school holidays.
Urgent Matters
For urgent messages during school hours, please contact the General Office at 6538 3011, as teachers may be in class or unavailable.
Teachers' Contact Information
Teachers are not required to share personal mobile numbers or communicate via social media platforms.
Arranging Face-to-Face Meetings
To schedule a meeting with a teacher, please email the teacher or contact the General Office at least three days in advance to minimize disruption to teaching duties.
Response Time
In line with Civil Service standards, parents can expect responses within:
3 working days for simple queries
7 working days for queries requiring some investigation
21 working days for complex queries
Respectful Communication
Our staff are committed to partnering parents with sincerity, integrity, and professionalism. We encourage open and respectful dialogue to support students’ well-being and learning.
By showing mutual courtesy and respect, we set a positive example for our children. The school will disengage from any communication that is rude, disrespectful, or abusive towards staff.
MOE values our staff and will take firm action to protect them against unreasonable behavior, harassment, or abuse.